Service Contracts

Learn about our different service contracts

To ensure that your device will keep working as well as on day one, we offer a service contract ensuring peace of mind and total control over maintenance costs.

We offer two different Tiers depending on your needs and region:







What are the services that we offer?


Your device is repaired by our experts on site or in our facility in Switzerland to meet our quality standards.


Phone and email support to get answers to your technical and application questions.


Ensuring that you device is working as well as on day one and providing the best imaging experience.


Worry free onsite installation so you can start working right away.


General care, usage and application training to be always up to date with our latest innovation.

Contract duration

The contract can be purchased from 1 year to a maximum of 5 years. It’s available either as a one-time purchase or a yearly subscription.

For CX, CX-F and 3D Cell Explorer 96focus

No unplanned costs

Best imaging results

Direct access to support and imaging experts

Priority case resolution

Device always up to date

To find out more about our current service contract, click on the button below to do download the flyer.